Frequently Asked Questions

What is Imperlify?
Imperlify is your trusted online destination for trendy, high-quality Home & Kitchen products across the United States. We offer stylish and functional essentials designed for durability, convenience, and everyday living.

  1. Where are your fulfillment centers located?
    All orders are processed and shipped from our U.S. fulfillment center in City of Industry, California, ensuring fast and reliable delivery nationwide.

  2. Where do you ship?
    We currently ship within the United States only. We hope to expand internationally in the future.

  3. Are your products safe and high-quality?
    Yes. All Imperlify products are made with safe, durable, and high-quality materials to ensure functionality, longevity, and comfort in everyday use.

  4. What packaging do you use?
    We aim to reduce environmental impact by using recyclable or eco-friendly packaging whenever possible.

  5. How can I track my order?
    Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package in real time.

  6. How long does shipping take?

  • Order Cut-Off Time: 5:00 PM (Eastern Time)
  • Handling Time: 1–3 business days
  • Transit Time: 7–12 business days
  • Shipping Cost: $4.99 Standard Shipping

We partner with trusted carriers such as United States Postal Service (USPS), FedEx, and UPS to ensure reliable delivery.

  1. Do you accept returns?
    Yes. We offer a 30-Day Return Policy on most unused items. Please visit our Returns & Refund Policy page for full details and instructions.

  2. How can I contact your team?
    📧 Email: support@imperlify.com
    📞 Phone: +1 (315) 202-9675

Head Office
244 5th Ave
New York, NY 10001
United States

Warehouse & Fulfillment Center
17300 Railroad Street, Unit D
City of Industry, CA 91748
United States

You can also use the Contact Us form on our website. Our team typically responds within 24 hours.